Frequently Asked Questions
This is where we'll answer any frequently asked questions.
Categories
General
What products do you offer?
We currently offer canvas, poster and framed prints, and plan to roll out new products in the near future. Stay tuned!
What sizes can I print?
We offer prints ranging in size from 8"x10" all the way to 38"x76".
Who does your printing?
We own and operate all of the printing to ensure the highest level of quality.
Do you guarantee your products?
All of our products come with a 100% satisfaction guarantee.
Who handles customer service?
CanvasPop will handle all first-line customer service for you. We like to think of ourselves as "customer obsessed". We'll do everything in our power to ensure your customers are not just satisfied, but absolutely in love with their new canvas, poster and framed
prints.
As a partner, can I set my own prices for Pop-up Store?
Yes. Every API partner may set their own markup rate by visiting the Products page in their CanvasPop admin panel. If you wish to have a larger markup then 250%, try sending an email to api.support@canvaspop.com. This markup percentage is used in the calculation of the price of canvas, frame, and edge options.
Do you support mobile?
Absolutely. Our API works across web, touch and mobile.
Do you have an iOS library?
Yes we do! You can have the CanvasPop API integrated into your app in less than 30 minutes! Visit our Mobile Integration page to get started!
Do you support viewing Pop-up Store in other languages and currencies?
Yes. Once the store is opened, we geolocate each user using their IP address. From there we select the appropriate currency and language that is appropriate for that region.
We currently support the following languages: Danish, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Spanish, Swedish.
We currently support the following currencies: US Dollar (USD), Canadian Dollar (CAD), Euro (EUR), and Pound (GBP).
Still want to change them? Don't worry, a user is able to manually switch their language and/or currency using the links at the bottom of the page. To see how this looks within Pop-up Store see our examples page.
Do you offer custom branding of the cart?
You can upload your logo by visiting the Theming page. The "Powered by CanvasPop" will always remain in the cart.
Do you offer custom packaging?
No, we currently do not offer custom packaging.
Can I generate a link to a cart?
If you have a direct static URL to an image, you can enter it into this form to generate a link directly to open a cart. This link allows you to share it by email or on your social networks.
Shipping
Where are you able to ship to?
We currently ship to the United States, the European Union and Canada.
How long will it take my customers to receive their product?
Your customer will receive their order in 7 to 10 days.
What are the shipping costs?
Shipping to the US, Canada, and the EU is a flat rate of just $14 per order.
Payments
Do I need my own payment gateway?
No need to have your own gateway. We take care of that for you!
How do I track my sales?
You will have your very own admin dashboard to track all of your sales and products.
What types of payments do you accept?
We accept VISA, AMEX, MC, and PayPal.
What currencies do you accept?
Payments will be settled in USD; however, prices will be displayed in either USD, CAD, EURO, and GBP depending on where the customer is located. If local currency is not supported, display price will default to USD.
Is there a minimum that I have to make before I get paid?
No.
How do I receive payment?
You get paid on the 15th of every month. We send payment to our partners via cheque or Paypal. If you have not received a payment, please send a message to api.sales@canvaspop.com.
If a customer buys prints multiple times, will they have to re-enter their billing and shipping information each time?
Yes.
Pricing
How do I make money?
We give you a wholesale price for each item purchased. We then add on a markup of your choice. The markup is your commission on the sale of this item.
What is the formula?
This is how our pricing formula works:
$50 (wholesale price) + $15 (30% of wholesale price) = $65Your commission for this sale would be $15.
How much can I make?
If you want to see exactly how much you make on each item purchased, you can visit the Products page in your CanvasPop API Administration Panel.
What is the default markup?
We default our partners to a 30% markup. You are free to choose your markup rate, just send us an email at API Sales and we can change that for you.
Do you have a pricing list?
You can find out more about pricing by creating an account and visiting the Products page.
Technical
How can I detect when a customer has completed a purchase or closed the store?
As a customer interacts with Pop-up Store, these events (and many others) are emitted via HTML 5 pushMessage() calls. You may detect and handle
these
events however you wish in your application.
See the Events documentation page for a list of events and their descriptions. We've also included some code samples on our Examples documentation page to help you get started.
What image file formats are accepted for use in Pop-up Store?
We currently accept the following image file types: jpeg, jpg, tif, tiff, png, ico, wmf, emf, bmp, and gif.
What is the max file size that I may send to the API?
100MB.
Are there any notifications sent to customers regarding their order?
Yes. Currently a receipt and shipping notification are sent to Pop-up Store customers. You can see examples of what these emails look like on the Examples documentation page.
Is there a way I can place a test order end-to-end when integrating Pop-up Store?
Yes. By default your store is in TESTING mode. You may create test orders and use testing credit card numbers in order to complete orders. To activate your Pop-up Store in production click on the 'Request Activation' button in your settings.
Why does a two step preview and print image handshake exist?
We've developed the API to support first sending us a smaller, lower resolution preview image that allows the initial handshake to be completed quickly. This allows customers to begin interacting with checkout sooner.
Once this is completed and the store is opened you may begin uploading a printable, high resolution image in the background. This prevents the customer from experiencing any initial delay and gives them the option to choose sizes, fill out
shipping information etc. immediately.
When using the Pull API, does the image have to reside on my own server or domain?
No. You may load an image located at any publicly accessible URL into Pop-up Store, however you must own the rights to the image.
How are the sizes that appear in the cart drop-down menu determined?
As soon as we know the width, height and resolution of the printable image that is being purchased (either through our
/loader or Pull API endpoints) we are able to compute a set of sizes that allow for the best fit with a minimal
amount of
cropping.
This is unique per image, and allows customers to only see sizes that make sense for the image they are purchasing.
Security
How do I hide the URL to my high resolution image?
You can hide the full URL to your high resolution image by setting your Upload Root in the Settings section of your admin panel.
What is the Upload Root?
The Upload Root allows you to hide the beginning of the URL to your high resolution images. Take this image file for example,
http://example.com/images/high-resolution-image.jpg. This file is hosted in the folder http://example.com/images/. You can set this folder as your Upload Root to hide that portion of the URL when opening a cart. Once you have set your Upload Root, you can open a cart with high-resolution-image.jpg as the link to your image.
Do you offer a REST or RESTful API ?
No, we currently do not offer a RESTful implementation. If you are interested in a REST API, please send a message to api.sales@canvaspop.com.
Do you host my images?
No, we do not host the images. You have a static URL to your image to open a cart.
Legal
Do I need the rights to sell the images that are uploaded?
Yes. We can only print the item if you have the necessary rights to sell the image. All copyright images will be refused and refund will be sent to purchaser.
Have a question that is not listed here? Email us at api.support@canvaspop.com and we'll find you an answer as quickly as we can.